how ordinary businesses make money

How a pawnshop makes money at 2% a month

A small jewellery scale with blank display, a plain gold-coloured ring, a jeweller's loupe, a small dark grey cloth pouch and a blank pawn receipt on a deep green paper board
The law caps the rate. Gold does the rest.

A pawnshop makes money at 2% a month because that's 24% a year, on a loan already sitting in its safe as gold.2 The law caps the rate, and the gold means it rarely has to chase anyone. I don't have one shop's books, so I've built this from a lot of law and one listed chain.

Small number, big year

Two percent sounds like nothing, which is a lovely thing for a number to sound like. Sothi Rachagan, a former law dean at Universiti Malaya, wrote in 2021 that it's the highest rate charged by any licensed credit provider in Malaysia.

Legal ceilings on a year's interest, in %

Legal ceilings on a year's interest, in %Bars side by side: Malaysian pawnshop 24, Moneylender, no security 18, Singapore pawnshop 18, Moneylender, with security 12.24Malaysian pawnshop18Moneylender, nosecurity18Singapore pawnshop12Moneylender, withsecurityLegal ceilings on a year's interest, in %Bars side by side: Malaysian pawnshop 24, Moneylender, no security 18, Singapore pawnshop 18, Moneylender, with security 12.24Malaysianpawnshop18Moneylender,nosecurity18Singaporepawnshop12Moneylender,withsecurity
As Sothi Rachagan set them out in 2021. These are ceilings, not what anyone actually pays.

I've left banks off because I don't have a fair match for them. A pawnshop, he writes, wants only your IC or passport and something to hold, and I don't know of a bank loan that works like that.

He isn't a fan, and his objection is fair: the top rate falls on people with the least. The nickname he also reports is "bankers for the poor", and I think both are true of the same counter.2

What the ticket really says

Say you pawn a ring for RM1,000. That's up to RM20 a month, and the first term runs six months, so RM120 if you come back on the last day.3 You can also renew for at least three more months.

What happens to a pledge

What happens to a pledgeSteps in order: Pawn it, then Up to 2% a month, then Redeem or renew, then Not redeemed, then Kept, or auctioned.Pawn itUp to 2% amonthRedeem orrenewNot redeemedKept, orauctionedWhat happens to a pledgeSteps in order: Pawn it, then Up to 2% a month, then Redeem or renew, then Not redeemed, then Kept, or auctioned.Pawn itUp to 2% a monthRedeem or renewNot redeemedKept, or auctioned
Simplified from the Pawnbrokers Act 1972, as Sothi Rachagan and The Borneo Post describe it.

Here's what I hadn't expected. If the loan was more than RM200, the shop doesn't simply keep your ring.2 It goes to auction, where the pawnbroker may bid, and any surplus above the loan and the profit is yours if you claim it within four months.

After that, it goes to the accountant-general. Rachagan calls this a "nonsensical provision", because he says pawners aren't told when the auction happens.2

At RM200 or less it's different. The item becomes the pawnbroker's, whatever it's worth, so a small loan on a good ring is where gold really can walk out cheaply.2

The Act also stops at loans of RM10,000, and he says nothing makes clear what covers the bigger ones.2 I'd want that answered before borrowing above the line.

One chain's numbers

Well Chip came to Bursa in 2024, and The Edge's report on the listing is the nearest thing I found to a look inside. It lends 60% to 70% of what the gold would cost to replace at retail, on average.1

The report puts its interest rate at about 20% and its default rate at about 10%. My own sum agrees on the first: strip out the jewellery sales, set what's left against the money it had out on pledges, and you get about a fifth.1 That's near the legal ceiling for a whole book of loans.

The answer the report gives on the defaults is that the shop still holds the collateral, so "you may get back 100% of what you lend".1 The chairman said 70% of customers are repeat customers.1 I read that as less an emergency than a standing arrangement.

I'd take that cushion with a pinch of salt. A retail price includes the making and the shop's own margin, I'd guess, so a fall in gold could bite sooner than 60% suggests.1 An older report put the conventional loan at about 60% of an item's value, so the habit looks long-standing.5

Why there's a jewellery counter

The same report says about 60% of Well Chip's revenue in its 2023 financial year came mainly from retailing and trading gold and jewellery.1 On that, it's a gold shop with a lending desk. I couldn't find how the profit splits, and I'd bet it splits the other way.

I'd also guess some of that stock began as someone's unredeemed pledge, since the pawnbroker can bid at auction. I couldn't find what share.

The Star's report on its later results shows the mix moving. In the last quarter of its 2025 financial year, pawnbroking brought in RM42.45 million against RM31.34 million for jewellery.4

Part of that is bought, since it picked up three outlets in the north that year. But the company had also told The Edge that dearer gold would lift its lending, because a loan's size follows the collateral's value.1 Same ring, bigger loan, same 2%, so more ringgit of interest.2

What it costs

I couldn't find a Malaysian pawnshop's cost lines, so I only have two hints. A 2006 report put a two-year city licence at RM48,000.5 That's a long time ago, and I don't know the price now.

The other hint is more interesting. Well Chip's listing money was mainly for working capital and new pawnshops, because in this business the raw material is cash in the drawer.1

And that's the idea I'd take from it, even if you never go near a pawnshop. Once the law fixes your price, you can't grow by charging more. You grow by having more money out, on something you could sell tomorrow.

where I looked

  1. The Edge Malaysia, Main Market-bound Well Chip expects rising gold prices to boost lending, 2024 theedgemalaysia.com
  2. The Vibes, Pawnbrokers: lifeline or death knell for the poor, Sothi Rachagan, 2021 thevibes.com
  3. The Borneo Post, Pawnshops: the alternative, quick loan providers, 2011 theborneopost.com
  4. The Star, Well Chip posts FY25 net profit jump to RM86.15mil, 2026 thestar.com.my
  5. New Straits Times, Pawns and paupers, 2006, reprinted by the National Consumer Complaints Centre nccc.org.my